Refund policy
Refund policy
Last Updated: [28/08/2025]
This Refund and Return Policy applies to products purchased from https://rmntcg.co.nz (“we,” “our,” or “us”), excluding live stream orders. Please carefully review this policy before making a purchase. By placing an order, you agree to comply with the terms outlined below.
1. Eligibility for Refunds and Returns
- All sales are final. We do not offer refunds or returns for any products purchased from our website, including live stream orders.
- In the event where a refund is provided, there will a %5 restocking fee.
2. Non-Refundable and Non-Returnable Items
- All products, including physical items, are non-refundable and non-returnable.
3. Damaged or Defective Items
- In the rare event that you receive a damaged or defective product, please contact us within 3 days of receiving the product.
- We may request photos of the damaged or defective item for assessment.
4. Contact Us
If you receive a damaged or defective product or have any questions about this policy, please contact us at:
info@rmntcg.co.nz
5. Changes to Refund and Return Policy
- We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. The latest version of the policy will be posted on our website.
6. Contact Us
If you have any questions or concerns about this Refund and Return Policy, please contact us at:
info@rmntcg.co.nz